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Improving Clinical Quality

Technical Publications and Resources

EngenderHealth leads in improving the quality of health care in the world’s poorest communities. Quality health care – particularly reproductive health care and family planning services – means that providers listen; ensure that clients are able to make informed and voluntary decisions about their care; are responsive to clients’ needs; maintain clients’ privacy; and practice proper infection prevention.

Working closely with local governments and health facilities, EngenderHealth also improves quality by helping increase communication between staff and supervisors through an approach called facilitative supervision, monitoring health services to find the gaps between established standards and actual practice, and addressing the diverse learning needs of health care staff at a facility through whole-site training.

Toward these goals, EngenderHealth has developed a number of handbooks, curriculum, processes and tools: 

  • COPE®, which stands for "client-oriented, provider-efficient" services, helps health care staff improve the quality, efficiency, and responsiveness of services provided at their facility.
  • Facilitative supervision, a system of management in which supervisors focus on the needs of their staff through mentoring, joint problem solving, and two-way communication.
  • Whole-site training and courses in infection prevention are among our other materials that work to improve quality at the service site.

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