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Publications

At the @EngenderHealth session, audience members described their experiences with iatrogenic #fistula, noting the greater challenges of both diagnosis & surgical repair. @FistulaCare Plus is drawing attention to increasing iatrogenic fistula & the importance of #csectionsafety.

At #WACS2020, our @FistulaCare Plus Director, Vandana Tripathi, presented on increasing iatrogenic #fistula related to unsafe cesarean section.
To #EndFistula by 2030, we must protect surgical safety while increasing access to quality emergency obstetric care.

#csectionsafety

Une enquête de ménage conduite en 2018 de l'étude #PMA2020 montre que 209.380 à 288.252 femmes âgées de 15 à 49 ans ont eu recours chaque année à l'avortement et la majorité est pratiquée dans des conditions clandestines #RESOnance #MaputoProtocol #DSSR #civ225 #LesFemmesVeulent

Prof. Serigne Gueye, Pres. of WACS, & Vandana Tripathi, our @Fistulacare Plus Director, formed a new partnership with the goal to end #fistula in W. Africa.
We hope to ensure health providers have the skills, credentials & support they need to end fistula.
#WACS2020 #WomensHealth

On the opening day of the West African College of Surgeons (WACS) Annual Meeting & Scientific Conference in Nigeria, our @fistulacare Plus Director, Vandana Tripathi, launched an MoU to strengthen the health workforce for #fistula care in West Africa.

#WACS2020 #WomensHealth

Congratulations to our Tanzania Country Representative, @MasakoPrudence, who was honored by the World Women Leadership Congress as a Pioneering Leader!

#WomeninGlobalHealth #WomenLeaders

Congratulations @IntraHealth for appointing Polly as your new president and CEO. Welcome, Polly! @EngenderHealth looks forward to continuing our collaboration under Polly's leadership (and I look forward to staying in touch with @pgaye as he transitions to his new role). https://t.co/8WwmOEHSow

Thanks to our supporters for caring about sexual & reproductive health & rights and #genderequality. Today and every day at @EngenderHealth, we strive to spread more equality, humanity, and love. 🧡🧡🧡
Happy Valentines's Day!

#ValentinesDay #SRHR #Equality #Humanity #Love

Congrats to @NutritionIntl on their new #Tanzania office in #Dodoma! 🎉

📸 left to right:
1) Hon. @selemani_jafo, @NutritionIntl Pres. & CEO Joel Spicer
2) @NutritionIntl Tanzania Director Dr. Daniel Nyagawa, @EngenderHealth Country Rep. Prudence Masako, Joel Spicer

Women in crisis settings want & need #familyplanning. Working together is key to meet the challenge. #WeAreFP2020

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COPE® for Reproductive Health Services

COPE®, which stands for “client-oriented, provider-efficient” services, is a process that helps health care staff continuously improve the quality and efficiency of services provided at their facility and make services more responsive to clients’ needs. COPE provides staff with practical, easy-to-use tools to identify problems and develop solutions using local resources, and it encourages all levels of staff and supervisors to work together as a team and to involve clients in assessing services. Through COPE, staff develop a customer focus, learning to define quality in concrete terms by putting themselves in their clients’ shoes. The process also enables staff to explore the strengths of their work site.

EngenderHealth’s first COPE handbook, published in 1995 (COPE: Client-Oriented, Provider-Efficient Services), was focused on family planning. But clients around the world expect quality in all health services, and family planning services are not isolated from other types of health care. Over time, providers expressed the need for such tools for other health services, so the COPE process and set of tools were adapted for use in other health services—maternal health care, child health services, adolescent reproductive health care, and services related to HIV and sexually transmitted infections, among others.

In 2003, EngenderHealth revised the original handbook to include additional information about how to conduct COPE and began producing a set of accompanying toolbooks; this toolbook, the first in the series, addresses a full range of topics reflecting a reproductive health approach to services. This toolbook is designed to be used in conjunction with the new edition of the COPE handbook.

You can view or download this COPE toolbook in its entirety by clicking on the first link below. Sections of the toolbook can also be viewed or downloaded separately, as shown.

Download the entire toolkbook in English (PDF, 514 KB) or in French (PDF, 484 KB). Individual sections can be downloaded (in English only) below.

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