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Through the @Hewlett_Found-supported project in West and Central Africa, we partner with @JVSAssociation in Bénin to create an enabling environment for youth access to #SRHR, including safe abortions.

Check out their "My Choice" twitter campaign! ⬇️

In anticipation of International Women’s Day on March 8, we’ll spend the week highlighting programs that are contributing to a more gender equal world. Stay tuned for #InternationalWomensDay Spotlights!

How we're advancing #genderequality through #SRHR: ➡️http://bit.ly/GE-SRHR

Addressing fistula is key to advancing #SRHR.

Since 2005, EngenderHealth has supported over 45,000 fistula repairs thanks to @USAID. Learn about advancements in fistula care across Africa & Asia at our event on March 8: http://bit.ly/FCPlus-Webinar

@fistulacare @USAIDGH #IWD2021

The @USAID-funded @fistulacare project takes a diverse approach to reducing barriers to fistula care. A key component of preventing fistula is expanding access to high-quality sexual and reproductive health services.

➡️Learn more: http://bit.ly/FCPlus-Webinar

#IWD2021 @USAIDGH

EngenderHealth supports capacity building & GBV awareness creation at Arbaminch Hospital, an integrated care center for GBV screening, counseling, treatment, and legal aid in Ethiopia. We were honored to host state officials to learn about successes & challenges in this model.

Yesterday, you heard about fistula from the @USAID-funded @fistulacare Plus project. To learn about how we’ve worked with partners to prevent & treat fistula over 15 years, join @fistulacare & @usaidGH for “Towards a Fistula-Free Future” on March 8!

➡️http://bit.ly/FCPlus-Webinar

Warmest congratulations to Linda Thomas-Greenfield, the new U.S. Ambassador to the @UN. We @UNFPA wish you every success and look forward to working with you to protect the health and advance the rights of women and girls around the world. @LindaT_G @USUN

http://www.nytimes.com/2021/02/23/us/politics/linda-thomas-greenfield-ambassador-united-nations.html

Also, mark your calendars for March 8, 2021! We are hosting a virtual event on #InternationalWomensDay entitled, “Towards a Fistula-Free Future: 15 Years of Breakthroughs and Program Impact.” Register today: http://bit.ly/FCPlus-Webinar

Thanks everyone! The FC+ website is a great place to start for more information and resources on fistula prevention and treatment, including research results, project reports, and stories from providers and clients. http://bit.ly/fistularesources https://twitter.com/EngenderHealth/status/1364608432880443393

Obstetric fistula is a beacon of inequality, as it occurs where women are already living with limited resources and access to healthcare. Additionally, once fistula occurs, women often face significant stigma and isolation which can impact their social and economic wellbeing. https://twitter.com/EngenderHealth/status/1364605591528886273

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COPE® Handbook: A Process for Improving Quality in Health Services

COPE®, which stands for “client-oriented, provider-efficient” services, is a process that helps health care staff continuously improve the quality and efficiency of services provided at their facility and make services more responsive to clients’ needs. COPE provides staff with practical, easy-to-use tools to identify problems and develop solutions using local resources, and it encourages all levels of staff and supervisors to work together as a team and to involve clients in assessing services. Through COPE, staff develop a customer focus, learning to define quality in concrete terms by putting themselves in their clients’ shoes. The process also enables staff to explore the strengths of their work site.

COPE® Handbook: A Process for Improving Quality in Health Services, Revised Edition reflects lessons that EngenderHealth and its counterparts in more than 45 countries have learned over the past decades in developing, applying, evaluating, and adapting COPE. In this revision, the handbook’s format has been updated to be more user-friendly for facilitators as they orient managers, train site facilitators, guide facility staff in using the COPE tools, and adapt the COPE process and tools to best fit the facility’s needs. The chapters are organized to take the reader from an introduction to the concepts of COPE and quality improvement to the basics of how to prepare and lead the first COPE exercises, facilitate an Action Plan Meeting, conduct subsequent exercises, perform a Client-Flow Analysis, and follow up between exercises.

The handbook is designed to be used in conjunction with COPE toolbooks oriented toward a variety of types of health services. Click here to view or download our COPE toolbooks on reproductive health services, cervical cancer prevention services, and maternal health services.

You can view or download the COPE handbook in its entirety by clicking on the first link below. Sections of the handbook can also be viewed or downloaded separately, as shown.

Download the entire handbook in English (PDF, 949 KB) or in French (PDF, 1.3 MB). Individual sections can be download (in English only) below.

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