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We are excited to join the conversation on #WCD2018

With today’s opening, we officially transitioned from 72nd to 73rd session of #UNGA. I’m so excited for the year ahead!

UNC Gillings alumna @TraciLBaird named CEO of EngenderHealth. Read full coverage here: https://t.co/l3oFl7PtBO @UNCpublichealth #SRHR

Until #familyplanning is a universally available choice in all settings, this human right will not be fully realized.

At #UNGA, @UNFPA and partners are calling for the fulfillment of this unrealized right: https://t.co/pjB2z7Ilwr

#StandUp4HumanRights

We love the pill & all other forms of contraception: allowing millions to plan & space pregnancies. How empowering is that?! #WheresTheFP

For World Contraception Day 2018 the Family Planning Voices team share stories that touch our hearts @EngenderHealth strives to put women & girls at the center of the development agenda. Read here: https://t.co/EpQhWKqiEq #FPVoices #SRHR #WCD2018 @K4Health

The issue of #familyplanning is about women’s agency.

Even if a service is available in the community, it’s not effective if women cannot access it. #EWECisME @WorldBank

Are you optimistic about the future? @BillGates and @melindagates are. Read what they have to say and dig into the Goalkeepers Report to learn about the progress we’re making and the generation of leaders making it possible. #Goalkeepers18 https://t.co/7rXvZqPsf6

Expanding access to #contraception & #familyplanning programs is one of the most cost-effective ways to break the cycle of poverty." #FP2020

Domestic public financing leads to increased availability,
equity, access, and use of quality #familyplanning services. Learn more
#HIPs4FP https://t.co/Yx3toYBmvK

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COPE® Handbook: A Process for Improving Quality in Health Services

COPE®, which stands for “client-oriented, provider-efficient” services, is a process that helps health care staff continuously improve the quality and efficiency of services provided at their facility and make services more responsive to clients’ needs. COPE provides staff with practical, easy-to-use tools to identify problems and develop solutions using local resources, and it encourages all levels of staff and supervisors to work together as a team and to involve clients in assessing services. Through COPE, staff develop a customer focus, learning to define quality in concrete terms by putting themselves in their clients’ shoes. The process also enables staff to explore the strengths of their work site.

COPE® Handbook: A Process for Improving Quality in Health Services, Revised Edition reflects lessons that EngenderHealth and its counterparts in more than 45 countries have learned over the past decades in developing, applying, evaluating, and adapting COPE. In this revision, the handbook’s format has been updated to be more user-friendly for facilitators as they orient managers, train site facilitators, guide facility staff in using the COPE tools, and adapt the COPE process and tools to best fit the facility’s needs. The chapters are organized to take the reader from an introduction to the concepts of COPE and quality improvement to the basics of how to prepare and lead the first COPE exercises, facilitate an Action Plan Meeting, conduct subsequent exercises, perform a Client-Flow Analysis, and follow up between exercises.

The handbook is designed to be used in conjunction with COPE toolbooks oriented toward a variety of types of health services. Click here to view or download our COPE toolbooks on reproductive health services, cervical cancer prevention services, and maternal health services.

You can view or download the COPE handbook in its entirety by clicking on the first link below. Sections of the handbook can also be viewed or downloaded separately, as shown.

Download the entire handbook in English (PDF, 949 KB) or in French (PDF, 1.3 MB). Individual sections can be download (in English only) below.

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