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Important Notice about COVID-19

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#Selfcare is defined by @WHO as the ability of individuals, families & communities to promote health, prevent disease, maintain health, & cope with illness with or without the support of a healthcare provider. Learn what it means for #COVID19: https://t.co/NDVOjYpfAV

Public health crises, like #COVID19, exacerbate gender inequalities: it's when adolescent pregnancy rates increase due to more barriers to accessing #contraception & #GBV increases due to diminished ability to leave unsafe homes.

Read more from @CARE: https://t.co/M4D6WiU9n8

Access to all healthcare services matter in a #pandemic. The #coronavirus exacerbates health system challenges. @EngenderHealth is working to make sure #SRHR is not neglected. https://t.co/RBZcSRHV6H

Interested to learn more about innovative solutions to #fistula care? Register for our upcoming virtual panel on April 9th at 8:30 EDT!
https://t.co/2SiHQRB8W5
#EndFistula #mHealth #FistulaCareOnline
@Pop_Council @USAID @JoinViamo

Speaking on @GlobalHealthOrg webinar, EngenderHealth CEO @TraciLBaird says we need to work together to find safe ways to continue #SRHR & #globalhealth advocacy during the #COVID19 crisis to ensure we lose as little ground as possible while still supporting the #pandemic response

As the #globalhealth community works to address the #coronavirus pandemic, how can we remain vigilant about #SRHR and #genderequality?

@EngenderHealth's President & CEO @TraciLBaird explains how this critical work can be addressed. https://t.co/SzReV6AHeB

"During these uncertain times, we should bolster global programs that provide health services and information—not diminish them." Yes!! Thanks @Monica_Kerrigan for your great piece in @MsMagazine on why we must #Fight4Her and #EndGlobalGag. https://t.co/dNeZQIajZS

We must ensure that the #COVID19 crisis doesn't undermine the progress the world has made on #SRHR & #genderequality and that, in fact, we continue to make progress for women & girls.

Read more from our Pres & CEO @TraciLBaird on @GlobalHealthOrg's blog: https://t.co/vv3OaxreV0

Don't forget to register for our #FistulaCareOnline panel with @FistulaCare Plus, @USAID, @Pop_Council, and @JoinViamo!
#EndFistula #mHealth https://t.co/nfiVZ3snnf

On @SRHMJournal #SRHR4all webinar, @lizziekiama of @this_ability_ke says persons w/disabilities faced stigma & barriers long before #COVID19. Now, many face greater risk of infection etc. Govts must prioritize health & rights of persons w/disabilities, now & always! @WomenDeliver

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COPE® Handbook: A Process for Improving Quality in Health Services

COPE®, which stands for “client-oriented, provider-efficient” services, is a process that helps health care staff continuously improve the quality and efficiency of services provided at their facility and make services more responsive to clients’ needs. COPE provides staff with practical, easy-to-use tools to identify problems and develop solutions using local resources, and it encourages all levels of staff and supervisors to work together as a team and to involve clients in assessing services. Through COPE, staff develop a customer focus, learning to define quality in concrete terms by putting themselves in their clients’ shoes. The process also enables staff to explore the strengths of their work site.

COPE® Handbook: A Process for Improving Quality in Health Services, Revised Edition reflects lessons that EngenderHealth and its counterparts in more than 45 countries have learned over the past decades in developing, applying, evaluating, and adapting COPE. In this revision, the handbook’s format has been updated to be more user-friendly for facilitators as they orient managers, train site facilitators, guide facility staff in using the COPE tools, and adapt the COPE process and tools to best fit the facility’s needs. The chapters are organized to take the reader from an introduction to the concepts of COPE and quality improvement to the basics of how to prepare and lead the first COPE exercises, facilitate an Action Plan Meeting, conduct subsequent exercises, perform a Client-Flow Analysis, and follow up between exercises.

The handbook is designed to be used in conjunction with COPE toolbooks oriented toward a variety of types of health services. Click here to view or download our COPE toolbooks on reproductive health services, cervical cancer prevention services, and maternal health services.

You can view or download the COPE handbook in its entirety by clicking on the first link below. Sections of the handbook can also be viewed or downloaded separately, as shown.

Download the entire handbook in English (PDF, 949 KB) or in French (PDF, 1.3 MB). Individual sections can be download (in English only) below.

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