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#Genderequality in healthcare matters. Women account for 70% of all #healthworkers yet face discrimination, harassment, and lower pay on the job. https://t.co/7TtGieNi8B Via @WHO.

An important report with compelling data and analysis on #genderequity and #WomeninGH . "Lack of gender balance in health leadership means global health loses female talent, perspectives and knowledge." Thank you @womeninGH @WHO https://t.co/Q5SfvW8nKI

Empowering out-of-school adolescent girls and young women with vocational skills training so as to mitigate their vulnerability to GBV. This young lady receives her tailoring machine after finishing her training @EngenderHealth @USEmbassyLLW

@TraciLBaird @EngenderHealth It was an honor and a pleasure to have Traci Baird with us at the U of U, as the inaugural lecturer of the Women’s Leadership in Global Health. A true living example!

I had a great time speaking with faculty and staff working on #globalhealth at the University of Utah yesterday. I appreciated their interest in @EngenderHealth’s commitment to #genderequality in our programs and for our organization. Thank you @globalhealthuu!

Call to action made by speakers at @WomenDeliver #csw19 side event: Make donors develop sustainable funding plans, break the glass ceiling & bring in women to leadership positions, building on the development and humanitarian nexus. #Humanitarian4Her

The 63rd session of the UN Commission on the Status of Women, #CSW63, is now underway!

Opening remarks from our Executive Director @phumzileunwomen : https://t.co/Mgo0Uh5Hic

Thank you for your leadership and partnership, Dr Kanem @Atayeshe, @UNFPA, @WomenDeliver #CSW63 #ICPD25

"I am passionate about a woman’s right to control her own health care—especially as it relates to pregnancy. Thank you to the health professionals who make this possible—especially abortion providers." -@TraciLBaird #CelebrateAbortionProviders #NDAAP

When #shedecides #withoutquestion it is a better world. #period @RutgersNL @SheDecidesGFI

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COPE® Handbook: A Process for Improving Quality in Health Services

COPE®, which stands for “client-oriented, provider-efficient” services, is a process that helps health care staff continuously improve the quality and efficiency of services provided at their facility and make services more responsive to clients’ needs. COPE provides staff with practical, easy-to-use tools to identify problems and develop solutions using local resources, and it encourages all levels of staff and supervisors to work together as a team and to involve clients in assessing services. Through COPE, staff develop a customer focus, learning to define quality in concrete terms by putting themselves in their clients’ shoes. The process also enables staff to explore the strengths of their work site.

COPE® Handbook: A Process for Improving Quality in Health Services, Revised Edition reflects lessons that EngenderHealth and its counterparts in more than 45 countries have learned over the past decades in developing, applying, evaluating, and adapting COPE. In this revision, the handbook’s format has been updated to be more user-friendly for facilitators as they orient managers, train site facilitators, guide facility staff in using the COPE tools, and adapt the COPE process and tools to best fit the facility’s needs. The chapters are organized to take the reader from an introduction to the concepts of COPE and quality improvement to the basics of how to prepare and lead the first COPE exercises, facilitate an Action Plan Meeting, conduct subsequent exercises, perform a Client-Flow Analysis, and follow up between exercises.

The handbook is designed to be used in conjunction with COPE toolbooks oriented toward a variety of types of health services. Click here to view or download our COPE toolbooks on reproductive health services, cervical cancer prevention services, and maternal health services.

You can view or download the COPE handbook in its entirety by clicking on the first link below. Sections of the handbook can also be viewed or downloaded separately, as shown.

Download the entire handbook in English (PDF, 949 KB) or in French (PDF, 1.3 MB). Individual sections can be download (in English only) below.

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