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At the @EngenderHealth session, audience members described their experiences with iatrogenic #fistula, noting the greater challenges of both diagnosis & surgical repair. @FistulaCare Plus is drawing attention to increasing iatrogenic fistula & the importance of #csectionsafety.

At #WACS2020, our @FistulaCare Plus Director, Vandana Tripathi, presented on increasing iatrogenic #fistula related to unsafe cesarean section.
To #EndFistula by 2030, we must protect surgical safety while increasing access to quality emergency obstetric care.

#csectionsafety

Une enquête de ménage conduite en 2018 de l'étude #PMA2020 montre que 209.380 à 288.252 femmes âgées de 15 à 49 ans ont eu recours chaque année à l'avortement et la majorité est pratiquée dans des conditions clandestines #RESOnance #MaputoProtocol #DSSR #civ225 #LesFemmesVeulent

Prof. Serigne Gueye, Pres. of WACS, & Vandana Tripathi, our @Fistulacare Plus Director, formed a new partnership with the goal to end #fistula in W. Africa.
We hope to ensure health providers have the skills, credentials & support they need to end fistula.
#WACS2020 #WomensHealth

On the opening day of the West African College of Surgeons (WACS) Annual Meeting & Scientific Conference in Nigeria, our @fistulacare Plus Director, Vandana Tripathi, launched an MoU to strengthen the health workforce for #fistula care in West Africa.

#WACS2020 #WomensHealth

Congratulations to our Tanzania Country Representative, @MasakoPrudence, who was honored by the World Women Leadership Congress as a Pioneering Leader!

#WomeninGlobalHealth #WomenLeaders

Congratulations @IntraHealth for appointing Polly as your new president and CEO. Welcome, Polly! @EngenderHealth looks forward to continuing our collaboration under Polly's leadership (and I look forward to staying in touch with @pgaye as he transitions to his new role). https://t.co/8WwmOEHSow

Thanks to our supporters for caring about sexual & reproductive health & rights and #genderequality. Today and every day at @EngenderHealth, we strive to spread more equality, humanity, and love. 🧡🧡🧡
Happy Valentines's Day!

#ValentinesDay #SRHR #Equality #Humanity #Love

Congrats to @NutritionIntl on their new #Tanzania office in #Dodoma! 🎉

📸 left to right:
1) Hon. @selemani_jafo, @NutritionIntl Pres. & CEO Joel Spicer
2) @NutritionIntl Tanzania Director Dr. Daniel Nyagawa, @EngenderHealth Country Rep. Prudence Masako, Joel Spicer

Women in crisis settings want & need #familyplanning. Working together is key to meet the challenge. #WeAreFP2020

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COPE® Handbook: A Process for Improving Quality in Health Services

COPE®, which stands for “client-oriented, provider-efficient” services, is a process that helps health care staff continuously improve the quality and efficiency of services provided at their facility and make services more responsive to clients’ needs. COPE provides staff with practical, easy-to-use tools to identify problems and develop solutions using local resources, and it encourages all levels of staff and supervisors to work together as a team and to involve clients in assessing services. Through COPE, staff develop a customer focus, learning to define quality in concrete terms by putting themselves in their clients’ shoes. The process also enables staff to explore the strengths of their work site.

COPE® Handbook: A Process for Improving Quality in Health Services, Revised Edition reflects lessons that EngenderHealth and its counterparts in more than 45 countries have learned over the past decades in developing, applying, evaluating, and adapting COPE. In this revision, the handbook’s format has been updated to be more user-friendly for facilitators as they orient managers, train site facilitators, guide facility staff in using the COPE tools, and adapt the COPE process and tools to best fit the facility’s needs. The chapters are organized to take the reader from an introduction to the concepts of COPE and quality improvement to the basics of how to prepare and lead the first COPE exercises, facilitate an Action Plan Meeting, conduct subsequent exercises, perform a Client-Flow Analysis, and follow up between exercises.

The handbook is designed to be used in conjunction with COPE toolbooks oriented toward a variety of types of health services. Click here to view or download our COPE toolbooks on reproductive health services, cervical cancer prevention services, and maternal health services.

You can view or download the COPE handbook in its entirety by clicking on the first link below. Sections of the handbook can also be viewed or downloaded separately, as shown.

Download the entire handbook in English (PDF, 949 KB) or in French (PDF, 1.3 MB). Individual sections can be download (in English only) below.

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