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Mark your calendar! This Friday is #DayOfTheGirl!

This is a great piece about a peer sex educator in #Tanzania. #sexeducation #SRHR

We are pleased to be part of this important effort, working with other organizations to support better health outcomes in #Tanzania.

Here’s why I believe we need to focus on expanding women’s power and influence in the United States. https://t.co/6xUzqQXAaL #EqualityCantWait

Congratulations @GatesJHU, and thank you for 20 years of #familyplannning leadership! 👏👏👏👏👏

Take a look at the work our partners are doing in Malawi, enabling women to take control of their reproductive choices. #selfcare4srhr https://t.co/0TI2WdTeNT

I want to see more women making decisions, controlling resources, & shaping policies. That’s why I’m committing $1B over the next 10 years to expanding women’s power & influence in the U.S. #EqualityCantWait, & no one in a position to act should either. https://t.co/Rh6SkRH0ma

Writing on the #NairobiSummit, @TraciLBaird says we need new energy, fresh ideas, and creative approaches to accelerate progress on sexual & reproductive health & rights (#SRHR), addressing gender-based violence (#GBV), #genderequality & more: https://t.co/Dc8uHa3Z0Z #ICPD25

.@EngenderHealth is proud to be a signatory to this statement on #reprojustice and #abortion, standing alongside many more than 300 other organizations around the world for rights and health.

#InternationalSafeAbortionDay
#Sept28

👉 Abortion is healthcare.
👉 Healthcare is a right.
👉 Therefore, abortion is a right.

Read our #InternationalSafeAbortionDay blog post from @TraciLBaird: https://t.co/vjDSh5NebZ

#Sept28

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COPE® Handbook: A Process for Improving Quality in Health Services

COPE®, which stands for “client-oriented, provider-efficient” services, is a process that helps health care staff continuously improve the quality and efficiency of services provided at their facility and make services more responsive to clients’ needs. COPE provides staff with practical, easy-to-use tools to identify problems and develop solutions using local resources, and it encourages all levels of staff and supervisors to work together as a team and to involve clients in assessing services. Through COPE, staff develop a customer focus, learning to define quality in concrete terms by putting themselves in their clients’ shoes. The process also enables staff to explore the strengths of their work site.

COPE® Handbook: A Process for Improving Quality in Health Services, Revised Edition reflects lessons that EngenderHealth and its counterparts in more than 45 countries have learned over the past decades in developing, applying, evaluating, and adapting COPE. In this revision, the handbook’s format has been updated to be more user-friendly for facilitators as they orient managers, train site facilitators, guide facility staff in using the COPE tools, and adapt the COPE process and tools to best fit the facility’s needs. The chapters are organized to take the reader from an introduction to the concepts of COPE and quality improvement to the basics of how to prepare and lead the first COPE exercises, facilitate an Action Plan Meeting, conduct subsequent exercises, perform a Client-Flow Analysis, and follow up between exercises.

The handbook is designed to be used in conjunction with COPE toolbooks oriented toward a variety of types of health services. Click here to view or download our COPE toolbooks on reproductive health services, cervical cancer prevention services, and maternal health services.

You can view or download the COPE handbook in its entirety by clicking on the first link below. Sections of the handbook can also be viewed or downloaded separately, as shown.

Download the entire handbook in English (PDF, 949 KB) or in French (PDF, 1.3 MB). Individual sections can be download (in English only) below.

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