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Quality Improvement at the Service Site

Technical Publications and Resources

Infection Prevention: A Reference Booklet for Health Care Providers, 2nd Edition
This booklet is designed to help health care staff at all levels of the heath care system, from the largest hospitals to the smallest dispensaries or health posts, reduce the likelihood of transmitting infections to clients, providers, other staff, and those living in the surrounding community. It presents practical recommendations for simple and relatively low-cost procedures that can be implemented anywhere, with basic supplies and little to no high-technology equipment. This edition is a thorough revision and update of the invaluable resource initially published in 1999, representing EngenderHealth's collaboration with health care organizations from around the globe and incorporating the latest recommendations from the World Health Organization and the U.S. Centers for Disease Control and Prevention.
(2011) English.
Download this publication (PDF, 5.3MB)

Note: The previous edition of the Infection Prevention Reference Booklet was also produced in French and Spanish. A French-language version of revised reference booklet is currently under development. Anyone interested in receiving the Spanish-language version of the earlier edition should contact EngenderHealth directly.

Reality √: A Planning and Advocacy Tool for Strengthening Family Planning Programs
Version 2, December 2010
In the reproductive health and family planning field, contraceptive prevalence rates (CPR) are often discussed. Programmers and policy makers are frequently asked to forecast overall contraceptive and method prevalence rates at national or local levels and to analyze past CPR trends. Projecting contraceptive and method-specific prevalence rates is essential to evaluating current efforts, setting goals for the future, and planning realistically for the resources the program will require. But staff are often not equipped with the data or tools they need to make realistic programming decisions. Originally developed under the ACQUIRE Project, this programmatic and technical model/tool, examines the relationship of contraceptive prevalence to contraceptive users, adopters, and commodities. Reality √ allows for gauging what are realistic goals for national, district, and facility-level programming, as well as helping planners use existing data to project CPR and method mix into the future and test scenarios that impact CPR. This type of local, specific data is crucial to:

  • Evaluating whether contraceptive prevalence goals are achievable
  • Programming based on data
  • Advocating for the resources needed to actually achieve goals

Reality √ allows one to project the future CPR needs of the geographic area where one's program is operating and is important for programmers in planning activities and interventions. The data can also provide evidence to use for advocacy purposes-one can advocate for an increase in family planning resources based on projected data.
(2010) Available for download.

Programming for Training: A Resource Package for Trainers, Program Managers, and Supervisors of Reproductive Health and Family Planning Programs
Training is an essential component of service delivery; it can close gaps in knowledge, skills, and attitudes of reproductive health/family planning providers and can help to increase the availability of services. However, while training is often needed to increase the availability and quality of services, it usually cannot accomplish this alone, nor does training by itself necessarily produce more motivated and active service providers. This resource package provides an overall approach to programming for training, as well as information, methods, and tools for designing, developing, planning, implementing, and evaluating training. It also provides tools and information for strengthening training systems.
(2008) English. SM-A-48.(free)
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Whole-Site Training: A New Approach to the Organization of Training
Working Paper #11. Describes an approach for meeting the learning needs of all staff at a health care site. Provides examples of where the approach has been used.
(1998) Available only in HTML: EnglishFrench.

Infection Prevention Practices in Emergency Obstetric Care
This supplement to Infection Prevention: A Reference Booklet for Health Care Providers provides specific information on applying aseptic techniques to emergency obstetric care services. Includes guidelines for specific emergency obstetric care and newborn care procedures.
(2003) English MS-15; Spanish MS-15S; French MS-15F. Only available as PDF.

The Quality of Care Management Center in Nepal: Improving Services with Limited Resources
Working Paper #13. Describes the system that EngenderHealth developed, working in partnership with Nepal's Ministry of Health, to support on-site training and supervision, self-assessment, and monitoring and evaluation of quality-of-care indicators. Presents many of the lessons that EngenderHealth has learned worldwide about the importance of investing in quality management and maintaining quality health services, as well as the successful outcomes, even in resource-poor settings.
(2001) Available only in HTML: English.

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